Why do I need this CampusCard?

The card can be used as a method of payment at all checkouts of the Studierendenwerk Kassel. It can also be used at all printers, copiers and several vending machines on campus. Moreover, the CampusCard serves as a library card and can be used for paying library fees. Residents of the student halls use the card often as a payment card for the washing machines and dryers.
More information on

•     https://www.uni-kassel.de/its/dienstleistungen/identity-und-accessmanagement/campuscard/anleitung/ausgabe-aktivierung-und-sperrung

Where can I get a CampusCard?

You can find all information pertaining to this at:

•     http://www.uni-kassel.de/its-handbuch/identitaetsmanagement/campuscard/allgemeine-informationen.html

What do I have to do before I can use my CampusCard for payments?

First, you have to load credit to your CampusCard. There are two options to do this:

• Autoload - loading credit to your CampusCard from your bank account
• Loading credit with cash, Giro-Card or other credit cards

You should also check the "Mensa-Status" of your card (students/ staff/ trainees/apprentices/guests) and if necessary, have it corrected. Without changing the "Mensa-Status", all CampusCards are set on "Mensa-Status Guest”.

Does the Studierendenwerk save my data?

No, neither does Studierendenwerk read your private information saved on the card, nor are they passed on to the Studierendenwerk.

How do I check the amount of money that I have on my card?

To check the amount, just push the card into one of the charging stations. You can then see how much you currently have in the display. Whenever you pay your lunch in the Mensa or cafeteria with the CampusCard your credit will be shown at the checkout. And if you pay at the washers in a student hall or at the vending machines at "LEO Lernort", your credit will be shown on the display.

What's the maximum amount I can load onto my card?

Please check the card number entered on your CampusCard. If this number starts with a "3", you can top up the "purse" of your CampusCard with a maximum total amount of 90 Euros. If it starts with a "4", the maximum amount is 150 Euros. The charging stations will accept banknotes of 5, 10, 20 or 50 Euros. Please make sure that you have the appropriate amount of money ready, because: The charging stations do not give change.

Do I get a receipt for the credit I topped up?

Yes, but only at the charging stations in the main Mensa "Zentralmensa", at the university library, at the Murhardsche Bibliothek, at "LEO Lernort", the Cafeteria Pavillon, the Mensa Kunsthochschule, the Mensa Heinrich-Plett-Straße an the Mensa Steinstraße in Witzenhausen. There are receipt printers available.

Where can I find an overview of my CampusCard payments?

You can find this overview in the Autoload portal. It is available for all CampusCard users - including those who do not top up their CampusCard with Autoload.

What should I do if I've put money into the charging station but it doesn't show the amount I've put in?

In this case, please complete and sign the form I ask for payment of balance of my campuscard (pdf) and send it

• by post to Studierendenwerk Kassel, Hauptverwaltung, Postfach 103660, 34036 Kassel
• by email at campuscard((at))studierendenwerk.uni-kassel.de

If your application is accepted, any remaining balance will be transferred to your account.

Can I get a refund for the credit left on my card?

Yes, but only in case of following circumstances:

•     If you've put money into the charging station but it doesn't show the amount that you've put in.
•     The card is damaged.
•     The card is blocked, for instance, because you lost it.
•     You finish your studies or quit your job at University of Kassel.
•     You exchange your card, because your name has changed, e.g. when you marry.

In these cases, please complete and sign the form I ask for payment of balance of my campuscard (pdf) and send it

•     by post to Studierendenwerk Kassel, Hauptverwaltung, Postfach 103660, 34036 Kassel
•     It is essential that you enclose your CampusCard with the form. The only exception is if you have deposited money but the credit has not been booked to the card.

If your application is accepted, any remaining balance will be transferred to your account.

Please understand that there is no reimbursement in cases other than those mentioned above.

What do I do if my card is damaged or the charging station can't read my card?

In this case, please complete and sign the form I ask for payment of balance of my campuscard (pdf) and send it

•     by post to Studierendenwerk Kassel, Hauptverwaltung, Postfach 103660, 34036 Kassel, or
•     hand it in at the Studierendenwerk Kassel Service Desk, Campus Center, Moritzstraße 18, next to Zentralmensa. The Service Desk is open from Mondays to Thursdays 10am-3pm, Fridays 10am-12pm.

If your application is accepted, any remaining balance will be transferred to your account.

What about my credit balance when I get a new card?

Apply to the ITS of the University of Kassel to transfer the credit from your old card to the new one when you pick it up.

How can I transfer balance from card to card?

Please use the form I ask for transfer of balance of my campuscard (pdf). At „The card is defective“ please choose „Yes“ when asked „ Shall the balance be booked to a new card?“. As soon as we have processed your request we will e-mail the information at which cash desk the balance can be transferred. Please tell the staff member at this cash desk that you need a “Guthaben-Transfer”.

What can I do, if I inadvertently bought a Guest Card at one of the Charging Stations?

In case, you accidentally bought a card for guests and have not yet loaded money on it or used it to make copies, you can return it and the amount of purchase, five Euros, will be refunded to your bank account.

Please complete and sign the form for refund the purchasing price (pdf) and send it

•     by post to Studierendenwerk Kassel, Hauptverwaltung, Postfach 103660, 34036 Kassel

If your application is accepted, any remaining balance will be transferred to your account. Guest cards which have been used cannot be taken back or refunded.

Is there anything important I need to consider using the card?

The card carries electronically readable data. Therefore, it is important to keep it away from magnets, monitors or speakers, and nothing should be glued on it, so that the data can be read. Furthermore, you should treat your card with utmost care. In case of loss, immediately inform the IT-Servicecenter of the University of Kassel or block your CampusCard online. The credit on your card can be refunded. Will you therefore please complete and sign the form  I ask for payment of balance of my campuscard (pdf) and send it to the Studierendenwerk by post.

What should I do if a copier isn't working or if too much money is deducted from my card?

Please contact the  IT Service of the University of Kassel.

Where can I get more information, prices for the copy machines, for example?

  http://www.uni-kassel.de/its-handbuch/en/identitaetsmanagement/campuscard/allgemeine-informationen.html
  http://www.uni-kassel.de/its-handbuch/computerarbeitsplaetze/kopierfunktionen/kopieren-co.html

Where can I place my questions about the CampusCard?

On campuscard((at))studierendenwerk.uni-kassel.de we will help you with your questions about the CampusCard.