Why do I need this MultiCard?

 

The card replaces the old library card which was previously used throughout the University. Moreover, you will have the ability to use the card as a method of payment at all printers and copiers. Just load the card at one of the Cash-to-Card machines and you will be able to print black and white and color pages as well as use the copy and scanning machines. More info under http://www.ub.uni-kassel.de/mufuka.html

 

 

Where can I get a MultiCard?

You can find all information pertaining to this at: https://www2.bibliothek.uni-kassel.de/ausweis/

 

 

What shoud I do if I've accidently bought a visitor card?

If you've bought a visitor card and haven't used it, you can return it to the "Hauptkasse" of Studentenwerk (student services) and they will refund the money to your bank account. You can find the "Hauptkasse" near the "i-Punkt", Wolfhager Strasse 10, 34117 Kassel. They are open Monday through Thursday from 10a.m. to 3p.m. and Friday 10 a.m. to 12p.m. Unfortunately, visitor cards that have been used cannot be refunded.

 

How do I care for my MultiCard?

Because the card has an electronic chip in it, it's important to keep it away from all types of magnets; monitors and speakers included. Also make sure it doesn't have any adhesive material on it, this will affect the readability of the card. Make sure the card isn't physically damaged in any way. If you have lost your card, you can go to the University library or send an e-mail to kartenverlust((at))uni-kassel.de

 

Where can I load my card with credit?

You can find the Cash-to-Card machines in six places:

• Campus Holländischer Platz, Library, near the entrance, Monday-Friday 8a.m.-11p.m., Saturday 9a.m.-6p.m.
• Kunsthochschule, Menzelstrasse 15, Northern building, Cafeteria-level, room 1602, Monday-Friday 7a.m.-6p.m.
• Heinrich-Plett-Strasse 40, Cafeteria, Monday-Thursday 8a.m.-5p.m., Friday 8a.m.-2p.m.
• Murhardsche Library, Brüder-Grimm-Platz 4A, Photocopy Room, Monday-Friday 9a.m.-6p.m., Saturday 10a.m.-1p.m.
• Wilhelmshöher Allee, "Hausmeisterei", Monday-Friday 6a.m.-10p.m.
• In Witzenhausen, Steinstrasse 19, room 0137, Monday-Friday 8a.m.-4p.m.

 

What's the maximum amount I can load onto my card?

The maximum amount you can put on your card is 90 euros. You can pay with 5, 10, 20 or 50 euro bills. Please be aware that the machine will not give change.

 

How do I check the amount of money that I have on my card?

To check the amount, just push the card into the machine until it clicks. You can then see how much you currently have in the display.

 

What do I do if my card is damaged or the machine can't read my card?

Just go to the "Hauptkasse" of the Studentenwerk (student services) near the "i-Punkt", Wolfhager Strasse 10, 34117 Kassel. There they will try to read the card and transfer the credit to you bank account. They are open Monday through Thursday 10a.m. to 3p.m. and Friday 10a.m. to 12p.m.

 

What should I do if I've put money into the machine but it doesn't show the amount I've put in?

Just go to the "Hauptkasse" of the Studentenwerk (student services) near the "i-Punkt", Wolfhager Strasse 10, 34117 Kassel. There they will try to read the card and transfer the credit to you bank account. They are open Monday through Thursday 10a.m. to 3p.m. and Friday 10a.m. to 12p.m.

 

Can I get a refund for the credit left on my card?

 

Yes, but only in case of following circumstances:

• If you've put money into the machine but it doesn't show the amount that you've put in.
• The card is damaged.
• You finish your studies or quit your job at University of Kassel.
• You changed your name.

Just go to the "Hauptkasse" of the Studentenwerk (student services) near the "i-Punkt", Wolfhager Strasse 10, 34117 Kassel. There they will try to read the card and transfer the credit to you bank account. They are open Monday through Thursday 10a.m. to 3p.m. and Friday 10a.m. to 12p.m.

 

They will also confirm the receipt of the damaged card. Present this to the Leser- und Mahnverwaltung der Universitätsbibliothek ( http://www.uni-kassel.de/bib/ausleihe/bib_leser_mahnverwaltung.html ) and they will give you a new MultiCard.

 

Can I get a refund for my damaged card?

Associates at the "Hauptkasse" of the Studentenwerk (student services) will first try to determine how much credit is left on your card. If there's anything left, they'll transfer the money to you bank account.

They will also confirm the receipt of the damaged card. Present this to the Leser- und Mahnverwaltung der Universitätsbibliothek ( http://www.uni-kassel.de/bib/ausleihe/bib_leser_mahnverwaltung.html ) and they will give you a new MultiCard. 

 

What should I do if the Cash-to-Card machine itself isn't working?

Call the following numbers:

Monday through 9a.m.-3p.m. and Fridays 9a.m.-12p.m.: (05 61) 8 04 25 52. 

Workdays after 4p.m. and Saturdays: (05 61) 8 04 25 98.

 

What should I do if a copier isn't working or if too much money is deducted from my card?

Call the company responsible for repairing the machines on campus: Ricoh Deutschland GmbH, (01 80 5) 74 26 48 or by e-mail, service((at))ricoh.de. Via internet:

http://www.ricoh.de/support/serviceanforderung/index.xhtml

 

 

 

Where can I get more information, prices for the copy machines, for example?

On the university library's website you can find everything you need to know about the card; uses, prices, etc. At:

http://www.ub.uni-kassel.de/mufuka.html